data protection

foreword

With this privacy statement, we clarify you or the users (m / f) the nature, scope and purpose of the processing of personal data (hereinafter referred to as “data”) within our online offer, the connected for web pages, functions and contents, external online presences (eg social media profiles) and our apps.

Data which are collected by us will be used only for their specific and obvious for you purpose. Different data sets for different uses are brought together by us at any time. We do not create user profiles of our users. We do not share personal information with third parties, unless expressly authorized by the person concerned. For example: When an emergency call with activated emergency call centers.

Responsible

App Sec Network UG (limited) 
Gradestraße 36 
12347 Berlin 
Germany

Owner: Andreas Jürgen Muchow

Imprint:

App Sec Network UG (limited)

Gradestraße 36 
12347 Berlin 
Germany

Phone: +49 (0) 30 22321574

Fax: +49 (0) 30 22321537

E-mail: support@app-sec.de

Managing Director: Andreas Jürgen Muchow

Commercial Register: Amtsgericht Berlin Charlottenburg, HRB 150882 B

Sales tax identification number: DE 290377405

Responsible according to § 55 RStV: 
Andreas Jürgen Muchow 
Gradestraße 36 
12347 Berlin

Contents:

1. Website 
1.1 Login 
1.2 Contact 
1.3 Integration of services and content of third parties 
1.4 YouTube in privacy-enhanced mode 
1.5 Google ReCaptcha 
1.6 Use of online shops 
1.7 Blog

2. Deletion of Data

3. hosting

4. Your rights

5. App Hand Help – Hand Help – Life Care 
5.1 Termination 
5.2 verify the app 
5.3 Personal and health information in the Apps Hand Help / Hand Help – Life Care 
5.4 Test alarm 
5.5 In the event of an emergency (as self-interested parties) 
5.6 In the event of an emergency (as a witness)

6. Fanpages

7. Ensuring services

8. Our processors (service providers)

 

1. websites

When you visit our website cookies are stored, which are necessary for use of the site. 
These needs include:

  • Storing the one you use preferences for cookie storage
  • Recognition for Information – popups. News are sometimes using appears popups on the websites. So they do not appear every time you visit the page, we need to store a cookie.
  • Securing logins – recognition of the logged device, to avoid data manipulation

create user profiles Our cookies.

 

1.1 Login

When logging your IP address for up to 72 hours is stored. This is required to protect our server and your data against Brut force attacks.

We use SSL encryption for all our sites to our users to ensure a safe experience.

 

1.2 Contact

Our websites have contact forms. Depending on whether the request is directed generally or specific support required, it is sent to the competent body.

Data that we collect in our general contact form:

  • Title / first name / surname
  • e-mail address
  • (Optional) mobile telephone number
  • message Body

the messages sent through the contact are no longer needed if cleared within 30 days of receipt.

Data that we are rising in our support contact form:

  • Title / first name / surname
  • e-mail address
  • (Optional) mobile telephone number
  • (Optional) Operating system
  • (Optional) used program (App) version
  • message Body

If not needed, the messages sent through the contact form will be deleted within 30 days of receipt.

Please send us any sensitive information such as account number – passwords and the like through our contact form.

 

1.3 Integration of services and content of third parties

We set within our reserves based on our legitimate interests (ie, interest in the analysis, optimization and cost-effective operation of our reserves within the meaning of Art. 6 para. 1 lit. f. DSGVO) content or services provided by third parties in order their contents and integrate services, such as videos or fonts (hereinafter uniformly referred to as “content”).

 

This always presupposes that the third party of this content, the IP address of users perceive because they could not send their browser the contents without the IP address. The IP address is now required to view this content. We just strive to use such content, respective providers which use the IP address only to the delivery of content. Third parties can also known as pixel tags (invisible images, also known as “web beacons”) is for statistical use or marketing purposes. such as the visitor traffic on the pages of these websites are evaluated by the “pixel tags” information. The pseudonymous information may also be stored in cookies on the device and the user, among other technical information about the browser and operating system,

 

1.4 YouTube in privacy-enhanced mode

We integrate video platform “YouTube” of the provider Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, one. Privacy Policy: https://www.google.com/policies/privacy/, Opt-Out: https://adssettings.google.com/authenticated.

 

1.5 Google ReCaptcha

We integrate the function for detecting bots, eg for entries in online forms ( “ReCaptcha”) the provider Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, one. Privacy Policy: https://www.google.com/policies/privacy/, Opt-Out: https://adssettings.google.com/authenticated .

If you want to use our contact you can always your requests on to our e-mail address info@app-sec.de send.

 

1.6 Use of the online shop

All they apply to our websites data processing also apply to our online shop. More special processing for our online shop are:

When buying in our online shop the following data is processed:

  • Title / first name / surname
  • address
  • e-mail address
  • Payment

Optional Information are:

  • Company name
  • VAT number
  • phone

This information is needed to ensure the sale and delivery of our products. Some of this information will be kept in accordance with their statutory periods up to 10 years.

 

1.7 blog

Our blog contains no option to leave your own messages or comments. All text, images and videos contained in our editorial content and will not be held up as a link or iframe belong App Sec Network UG. If information from other sites or people are employed, they are linked in accordance with legal regulations.

 

2. Deletion of Data

The processed data we are deleted in accordance with Art. 17 and 18 DSGVO or limited in their processing. Unless specifically stated in this Privacy Policy, the stored data are deleted when they are no longer required for its intended purpose and the deletion of which no legal retention requirements. Unless the data is not deleted because they are needed for other lawful purposes and whose processing is restricted. Ie the data is locked and not processed for other purposes. This applies to data that must be kept for commercial or tax purposes.

After legal requirements in Germany, storage especially for 10 years 1 257 paragraph 1 in accordance with §§ 147 para. AO. Nos. 1 and 4, para. 4 HGB (books, records, management reports, accounting documents, accounting books, relevant for taxation documents, etc.) and 6 years under § 257 para. 1 no. 2 and 3, para. 4 HGB (business letters).

Business-related processing

In addition, we process

– Contract data (eg contract, term, client category).

– Payment data (eg bank details, payment history)

from our customers, prospects and business partners for the provision of contractual services, service and customer care, marketing, advertising and market research.

 

3. hosting

Measurements taken from us to complete hosting services are the provision of the following services: infrastructure and platform services, computing power, storage and database services, security services and technical maintenance services that we use for the purpose of the operation of this website.

Here we process, or according to our hosting provider inventory data, contact information, content data, contract data, usage data, meta and communication data from customers, prospects and visitors of this website on the basis of our legitimate interests in an efficient and safe provision of this website. Art. 6 para. 1 lit. f DSGVO conjunction with Art. 28 DSGVO (final order processing Treaty).

General information on data management

 

4. Your rights

According to the Federal Data Protection Act / DSGVO you have the right to inform you about the data stored about you in our data. 
The following rights result from this for you:

  • to provide information on processing of your data available (art. 13 + 14 DSGVO)
  • Information about processing of data concerning you (Art. 15 DSGVO)
  • at the request to correct your data (Art. 16 DSGVO)
  • To delete your data at the request (Article 17 DSGVO)
  • Your data on application for further processing into lock (Art. 18 DSGVO)
  • at the request of you or any third party to transfer your data (Art. 20 DSGVO)
  • Your consent to data processing withdraw (Art. 21 DSGVO)

The implementation of a request may take up to a month. Please note that this right is restricted under certain circumstances by other by other laws and we so not always be able to run the application under your request.

We use to deliver the data to the electronic way. We’re trying to protect your data accordingly. Please note that we are also required as part of the obligation to provide information to verify your identity, so that we may need more information from you. Please direct all inquiries about your data:

datenschutz@app-sec.de

 

5. App Hand Help – Hand Help – Life Care

 

5.1 termination

When you buy the app Hand Help or Help hand – Life Care they go a subscription with the respective store operator (PlayStore – Apple – Google or AppStore) a. Terminations are therefore always be sent directly to the respective store operator. App Sec Network UG has no access to your contract data of Google or Apple.

Announce you can simply through the following links:

Google Play Goals – Hand Help: https://play.google.com/store/apps/details?id=de.asnug.handhelp&hl=de

Google Play Goals – Hand Help – Life Care: https://play.google.com/store/apps/details?id=de.asnug.lifecare

Apple AppStore – Hand Help:

https://itunes.apple.com/de/app/handhelp-notruf-notfall-app/id1001987648?mt=8

Apple AppStore – Hand Help – Life Care:

https://itunes.apple.com/de/app/welt-notruf-handhelp-life/id1074308175?mt=8

 

5.2 Verification of the app

When you install the app you will be prompted to verify you via your email address. Data that must be entered obligatory to the app are to be used:

salutation

first given name

Surname

Date of birth

Nationality 
email address 
mobile number

we need to collect this data in order to protect the emergency services against false alarms. We reserve in the event of a complaint from the police or emergency services due to intentionally false emergency messages to block the app from your device in order to thus ensure the smooth running of the emergency services.

For more information on emergency V for Germany see https://www.gesetze-im-internet.de/notrufv/

 

5.3 Personal and health information in the hands Apps Help / Hand Help – Life Care

In order to provide a quick and effective help, we give users the opportunity to voluntarily enter additional information in the app. Following the data are listed which voluntarily (hereinafter referred to as voluntary) and what mandatory (hereinafter referred to as always) be submitted:

  • Time information from the Emergency / Date & Time (required)
  • Locating the position / location via GPS, GSM, WLAN (required)
  • Nature of the distress / What happened (optional)
  • How many people are affected (optional)
  • Mobile number (required)
  • Email Address (required)
  • Title (required)
  • First name (required)
  • Last Name (required)
  • App version (required)
  • Battery level (compulsorily)
  • Emergency recording (photographic and audio documentation) (optional)
  • Video chat address (optional)
  • Private address (optional)
  • Work address (optional)
  • Holiday / foreign address (optional)
  • Personal preferences for emergency (optional)
  • Underlying diseases (optional)
  • Impairments and disabilities (optional)
  • Essential medicines (optional)
  • Blood type (optional)
  • Rhesus factor (optional)
  • Health insurance (optional)
  • Allergies (optional)
  • Other individual personal information (optional)

Future / for updates:

  • Vaccination card (optional)
  • Glasses Pass (optional)
  • Living will (voluntarily)

 

This data will remain as long as no emergency or alarm test is performed on the mobile device (phone / tablet / gadget) and can be protected from third parties by means of entering a password. Only in the case of an emergency call / alarm test this data as desired by the user to be filed and activated helper network transmitted.

Each app is delivered without activated emergency call centers and without trust people. The user agrees with the selection of the PSAP and with the selection of one of its trusted third parties, the data which it has stored in the app, and data which results from the emergency arise be forwarded to police / rescue services / Consulates (Auslandsvertretungen) and its trusted third parties. It should be noted that when the user may be abroad is this emergency data according to the user’s will also unsafe third countries submitted. The transmission of data can be disabled at any time under the menu item helpers.

The data are transmitted individually to the wishes of the user. The following transmission paths are possible and can be configured in the app:

  • Via SMS to trust people
  • Via e-mail to trust people
  • Via e-mail to PSAP
  • By fax to PSAP
  • via Chat

You need help to properly configure your app, we are at your disposal – support@app-sec.de

The following data are transmitted in consideration of the privacy rights and privacy rights in the following manner to the desired by the user stops:

 

5.4 Test alarm

Via direct encrypted connection to the server by Strato AG and Inter.net Germany GmbH.

  • Time date
  • Position / location
  • Nature of the distress / What happened
  • How many people are affected
  • mobile phone number
  • e-mail address
  • salutation
  • first given name
  • Surname
  • App version
  • battery Level
  • Emergency call record (Photo and audio documentation)
  • Video chat address
  • home address
  • work address
  • Holiday / foreign address
  • Personal preferences for emergency
  • underlying diseases
  • Impairments and disabilities
  • essential medicines
  • blood type
  • Rh factor
  • health insurance
  • allergies
  • Other individual personal information

Future / for updates:

  • vaccination certificate
  • glasses pass
  • Living Will

Data are transmitted to user-defined confidence persons:

Via SMS to trust people:

  • mobile phone number
  • Position / location
  • Time date

Via e-mail to trust people

  • Time date
  • Position / location
  • mobile phone number
  • e-mail address
  • salutation
  • first given name
  • Surname
  • Video chat address
  • App version
  • battery Level
  • Emergency call record (Photo and audio documentation)

 

Data are transmitted to the user

Via text message to users:

  • mobile phone number
  • Position / location
  • Time date

Via e-mail to users

  • Time date
  • Position / location
  • Nature of the distress / What happened
  • How many people are affected
  • mobile phone number
  • e-mail address
  • salutation
  • first given name
  • Surname
  • Video chat address
  • App version
  • battery Level
  • Emergency call record (Photo and audio documentation)
  • home address
  • work address
  • Holiday / foreign address
  • Personal preferences for emergency
  • underlying diseases
  • Impairments and disabilities
  • essential medicines
  • blood type
  • health insurance
  • Other Individual Personal Information

 

Via chat program

  • mobile phone number
  • Position / location
  • Video chat address

The emergency services will not be notified when test alarm!

 

5.5 In the case of an emergency call (as self subject)

Via direct encrypted connection to the server by Strato AG and Inter.net. Germany GmbH. There will be an encrypted transmission to retarus AG, which the emergency protocol to a PDF – converts fax and an e mail to the Leis Tellen the police and / or emergency services forwards. Transmitted data includes:

  • Time date
  • Position / location
  • Nature of the distress / What happened
  • How many people are affected
  • mobile phone number
  • e-mail address
  • salutation
  • first given name
  • Surname
  • Video chat address
  • App version
  • battery Level
  • Emergency call record (Photo and audio documentation)
  • home address
  • work address
  • Holiday / foreign address
  • Personal preferences for emergency
  • underlying diseases
  • Impairments and disabilities
  • essential medicines
  • blood type
  • health insurance
  • Other Individual Personal Information

Data which are transmitted to trusted persons

Via SMS to trust people:

  • mobile phone number
  • How many people are affected
  • Nature of the distress / What happened
  • Position / location
  • Time date

Via e-mail to trust people:

  • Time date
  • Position / location
  • Nature of the distress / What happened
  • How many people are affected
  • mobile phone number
  • e-mail address
  • salutation
  • first given name
  • Surname
  • Video chat address
  • App version
  • battery Level
  • Emergency call record (Photo and audio documentation)

Data are transmitted to the user:

Via e-mail

  • Time date
  • Position / location
  • Nature of the distress
  • How many people are affected
  • mobile phone number
  • e-mail address
  • salutation
  • first given name
  • Surname
  • Video chat address
  • App version
  • battery Level
  • Emergency call record (Photo and audio documentation)
  • home address
  • work address
  • Holiday / foreign address
  • Personal preferences for emergency
  • underlying diseases
  • Impairments and disabilities
  • essential medicines
  • blood type
  • health insurance
  • Other Individual Personal Information

Via chat program

  • mobile phone number
  • Position / location
  • Video chat address

 

5.6 In the case of an emergency call (as a witness)

Via direct encrypted connection to the server by Strato AG and Inter.net. Germany GmbH. There will be an encrypted transmission to retarus AG, which the emergency protocol to a PDF – converts fax and an e mail to the Leis Tellen the police and / or emergency services forwards. Transmitted data includes:

  • Time date
  • Position / location
  • Nature of the distress / What happened
  • How many people are affected
  • mobile phone number
  • e-mail address
  • salutation
  • first given name
  • Surname
  • Video chat address
  • App version
  • battery Level
  • Emergency call record (Photo and audio documentation)
  • home address
  • work address
  • Holiday / foreign address

Data which are transmitted to trusted persons

Via SMS to trust people:

  • mobile phone number
  • How many people are affected
  • Nature of the distress / What happened
  • Position / location
  • Time date

Via e-mail to trust people:

  • Time date
  • Position / location
  • Nature of the distress / What happened
  • How many people are affected
  • mobile phone number
  • e-mail address
  • salutation
  • first given name
  • Surname
  • Video chat address
  • App version
  • battery Level
  • Emergency call record (Photo and audio documentation)

 

Data are transmitted to the user:

Via e-mail

  • Time date
  • Position / location
  • Nature of the distress
  • How many people are affected
  • mobile phone number
  • e-mail address
  • salutation
  • first given name
  • Surname
  • Video chat address
  • App version
  • battery Level
  • Emergency call record (Photo and audio documentation)
  • home address
  • work address
  • Holiday / foreign address

Via chat program

  • mobile phone number
  • Position / location
  • Video chat address

 

An emergency call, if it is running in the app, be terminated within a running countdown by clicking on the HELP! Buttons. When the emergency call terminated, no data is transmitted. In the case that the user uses the hand Help Bluetooth emergency button (Gadget), a transmission can after it has been started, not be canceled.

The data that is sent to us will not be further analyzed by us, sold or reused in any manner. They are used solely for the purpose of quick and effective assistance by the competent authorities.

If we do not get prompt further store the data, your data will be deleted automatically as follows:

Data from test emergency calls – 14 days

Data from emergency calls – 90 days

All emergency numbers are below an individually generated link with password protection on a secure server by Inter.net Germany GmbH. Servers are software and hardware side, according to the latest state of the art from unauthorized access protected.

If you want that your data will be deleted rather, simply a request to datenschutz@app-sec.de judge. More information about extinguishing applications can be found under item 4 – Your rights.

 

6. Fanpages

The respect of privacy is for App-Sec Network UG (limited) is particularly important. That is why we would like to inform you that and to what extent personal data raise the social media platforms about you.

App Sec Network UG (limited) operates currently fan pages and channels on Facebook, Twitter and YouTube. Every visit to these pages various data are incurred, such as use to access with which IP address or at what point you to these pages. The access, storage and use of data are generally attached to the respective websites operators. Accordingly App Sec Network UG (limited) is not responsible for the tax due on these pages data. App Sec Network (limited) receives only anonymous statistical data or “gelikeden” under certain circumstances information about content and comments / retweets and the resulting data. This data will not be processed by us.

We would like to point out that the data processing outside the EU or the European Economic Area can take place.

We point out that posted contributions are always available. We therefore recommend the use of pseudonyms, so that the contributions not directly your person can be assigned.

For more information about privacy on the individual platforms can be found here:

Facebook – https://www.facebook.com/policy.php

Twitter – https://twitter.com/de/privacy

Youtube https://policies.google.com/privacy

 

7. Ensuring services

App Sec Network UG (limited) and its partners seek appropriate ways to use them to safely secure the services provided.

Through regular updates, secure passwords and encryption we try to ensure that unauthorized access is prevented.

With powerful hardware, service contracts and backup plans, we try to ensure a failure-free operation. Therefore App Sec Network UG (limited), only works with renowned German service providers to allow proper operation.

Despite all precautions, we can not guarantee 100ige accessibility.

Accurate information as we and our service providers, we can not divulge to inhibit undermine our security concepts ensure hardware and software.

 

8. Our processors (service providers) are:

STRATO AG

Pascalstraße 10 
10587 Berlin

Phone: (030) 300 146 0

Fax: (030) 886 15 111

E-mail: impressum@strato.de

 

Inter.net Germany GmbH

Knesebeckstraße 59-61 
10719 Berlin

Tel .: (030) 25430-0

Fax: (030) 25430-101

E-mail: info@de.inter.net

 

retarus GmbH

Global Headquarters 
Aschauerstraße 30 
81549 München

Phone: +49 89 5528 1111

Fax: +49 89 5528 1919

E-mail: marketing@de.retarus.com